Warranty Information

At CAPTUR3D, we take immense pride in the quality and craftsmanship of our 3D crystal products. We're committed to your satisfaction and dedicated to providing you with enduring memories that will stand the test of time. We stand by our Crystal Lifetime Guarantee and offer our exclusive Warranty options for additional peace of mind.


Crystal Lifetime Guarantee

Every 3D Crystal we create is a testament to CAPTUR3D's pursuit of exceptional quality. We ensure that the image etched within will stay as vibrant and clear as the day it was immortalized. Our unique process guarantees that your precious moments captured in our 3D crystals will never fade, offering 100% lifetime permanence.


Additional Warranty Options

Understanding the importance and sentimental value of your purchase, we offer three levels of additional protection at the time of purchase with our structured Warranty Plans. Should an unfortunate event cause breakage to your crystal, our Warranty Plans offer a one-time free replacement. These warranties, available at the time of your crystal purchase, are as follows:

1.Silver Warranty - Available at $9.99, this plan offers coverage for 1 year from the date of purchase, providing a one-time free replacement in the event of breakage.

2. Gold Warranty - Our 2-year coverage plan, available at $14.99, extends the protection for your crystal, giving you extended peace of mind with a one-time free replacement guarantee.

3. Platinum Warranty - For those seeking long-term assurance, our Platinum Warranty provides a comprehensive 5-year coverage for $19.99. This plan guarantees a one-time free replacement, allowing you to enjoy your crystal masterpiece worry-free.

Please note that these warranties need to be purchased concurrently with your crystal product and cannot be added at a later date. .


How to Claim Your Warranty

In the unfortunate event of damage, please reach out to our dedicated customer service team with your order details and a description of the issue. After reviewing your claim, we will guide you through the process of receiving your free replacement.


Customer Satisfaction

Your satisfaction is our priority. We at CAPTUR3D are dedicated to ensuring you are delighted with your 3D Crystal product and the service you receive. We welcome any feedback or inquiries about our warranties or other services.

We sincerely thank you for choosing CAPTUR3D to encapsulate your precious memories within our 3D Crystals.